Agentic Operating Model Design
Redesign roles, workflows and decision rights for an organisation where agents do part of the work.
For COOs, CHROs and business-unit leaders redesigning how work gets done.
When agents take on tasks, roles narrow, expand or disappear, and decision rights shift. Done badly, organisations cut the entry-level roles where future managers learn, or lose track of who is accountable.
We design operating models in which agents and people each do what they do best, with clear accountability.
How we help
Target operating model
Where agents act, where people decide and how the two work together.
Roles and workforce plan
Which roles change, the new roles that supervise agents, and the talent pipeline you still need.
Decision rights
Delegation maps for each material workflow, with thresholds and escalation.
Change and adoption
How managers and teams adopt new ways of working, and how adoption is measured.
- Target operating model
- Role and workforce plan
- Delegation maps for material workflows
- Adoption and change plan
- 01Map current work and decisions
- 02Design target model with leaders
- 03Test in one function
- 04Roll out with measures
Discuss this service
Tell us what you are working on, and a partner will be in touch.